Welcome to Your First Visit

When you’re preparing for your first appointment with Western Mass Heating, knowing what to expect can make the experience smoother and more efficient. Our team serves communities throughout the Pioneer Valley, including Amherst, Northampton, and surrounding areas.

Before Your Appointment

1. Clear Access
– Remove items around your HVAC system and plumbing fixtures
– Ensure a clear path to work areas
– Secure pets in a separate room

2. Document Your Concerns
– Note when you first noticed the problem
– List any unusual sounds or symptoms
– Track temperature inconsistencies

During the Visit

Our technicians will:
– Perform a thorough system inspection
– Explain identified issues
– Provide upfront pricing
– Answer your questions
– Recommend maintenance schedules

Service Areas We Cover

– Amherst, MA
– Northampton, MA
– Easthampton, MA
– South Hadley, MA
– Haydenville, MA
– Westhampton, MA

After Service Care

– Keep service documentation
– Schedule recommended maintenance
– Monitor system performance
– Contact us with any follow-up questions

Emergency Services

We understand that HVAC and plumbing emergencies don’t wait for business hours. Keep our contact information readily available for urgent repair needs.

Remember to ask about our preventive maintenance plans to help avoid future emergency repairs and extend your system’s lifespan.